To our USA customers: you are required to provide us with a prescription from your licensed eyecare practitioner when ordering.
Allan Lenses follows the Fairness to Contact Lens Consumers Act which gives us the rights to request and receive your prescription. If you're ordering eye contacts from our site, even though they are all plano/non-prescription, you still must provide us with a prescription from your doctor.
Please wear your contact lenses as prescribed by your eyecare practitioner or medical provider. You must follow all recommended instructions per your prescription.
If you're experiencing any eye irritation from direct use of the contact lenses, discontinue use immediately and contact your eyecare practitioner.
Providing Prescriptions
All contact lenses here are decorative and cosmetic use only, available only as 0.00 diopters/PI. You must provide us with a prescription from your doctor by emailing help@allanlenses.ca Please also include your prescriber's contact information so we can verify.
Verification Process
Once you upload a valid copy of your prescription, either through creating an account or completing an order, we will contact your prescriber directly to confirm.
If you're emailing help@allanlenses.ca with your prescription, please also attach your name and order number.
When you successfully send us your prescription by any means aforementioned above, and when we attempt to contact your doctor, an eight hour window is opened.
Within these eight hours, if no response is heard from your prescriber, then your prescription is automatically verified.